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CONSTITUTION
The Office of the Motor Industry Ombudsman is an institution that focuses on the resolution of disputes where a deadlock has been reached between the motor and related industries and their customers. As its vision, the Motor Industry Ombudsman is striving to contribute to the continuous improvement of customer care in the motor industry to the benefit of all parties. Its mission is to primarily defend the independence of the Motor Industry Ombudsman's office while tirelessly striving to educate consumers and motor related service providers alike, in achieving higher levels of customer care within the motor industry. Once achieved, the Motor Industry Ombudsman intends to see that these higher levels in customer care are maintained and further improved. With the exception of on-site technical inspections, the services of the Motor Industry Ombudsman shall be free to any motorist in South Africa. The objective of the Motor Industry Ombudsman is twofold. Firstly, it makes rulings in cases referred to it where disgruntled vehicle owners on the one hand and dealers / manufacturers / importers on the other, are unable to reach mutually acceptable agreements. Secondly, the Motor Industry Ombudsman - by means of the printed media, radio and television - educates vehicle owners on procedures to be followed regarding service, costs and the handling of complaints. In a nutshell; the Motor Industry Ombudsman endeavours to save time, money and frustration for both Industry and the motorist. The Motor Industry Ombudsman is funded by the motor manufacturers and importers that are contractually bound to the office of the Motor Industry Ombudsman. Although the Motor Industry Ombudsman is funded by subscribing manufacturers and importers, these manufacturers and importers have no say in the day- to- day running of the organisation, nor do they have any influence in the rulings made by the Motor Industry Ombudsman. The Motor Industry Ombudsman is not a consumer council that automatically sides with the consumer. In essence it represents both industry and the motorist. It acts as a referee between the industry and the motorist. It utilises good engineering practice, good customer care practice, good legal practice, and fairness as a basis in its deliberations.

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