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OBJECTIVES OF THE INDEPENDENT MOTOR INDUSTRY OMBUDSMAN OF SOUTH AFRICA
The Motor Industry Ombudsman or MIO is a totally independent institution that focuses on the resolution of disputes where a deadlock has been reached between the motor and related industries and their customers. The Motor Industry Ombudsman therefore strives to contribute to the continuous improvement of customer care in the motor industry to the benefit of all parties concerned. The services offered to motorists by the Motor Industry Ombudsman is free of charge. However, should it prove necessary and a technical inspection has to be carried out by the MIO, the costs incurred during such an inspection will be for the complainant's account. Prior approval will be obtained by the office of the MIO. The Motor Industry Ombudsman also educates - by means of the printed media, radio and television - vehicle owners of the procedures to be followed regarding service, costs and handling of complaints. It endeavours to save time, money and frustration for both the motorist and the industry. The Motor Industry Ombudsman is funded by motor manufacturers and importers that are contractually bound to the office of the Motor Industry Ombudsman. These manufacturers and importers have no say in the running of the organisation, nor do they have any influence in the rulings made by the Motor Industry Ombudsman. The Motor Industry Ombudsman is, in essence, an autonomous institution that acts as a referee between the motor industry and the motorist.

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