The office of the Motor Industry Ombudsman of South Africa (MIOSA) is an organisation which regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive industry and consumers as well as among participants in the automotive and related industries in South Africa. As its vision, the MIOSA is striving to contribute to the continuous improvement of customer care, as well as relationships among participants in the automotive industry to the benefit of all parties.
Although the MIOSA is funded by the automotive industry, the automotive industry remains subject to the jurisdiction of the MIOSA. They also have no say in the day-to-day running of the organisation, nor do they have any influence in the recommendations made by the MIOSA.
The service offered by the MIOSA is free of charge to the consumer, with the exception of onsite technical inspections, if required.